 | Important Policies |
|  | Please take a few minutes to review these points, then prepare yourself for the thrill of a lifetime.
GRATUITIES AND TIPPING
Like any service industry employee, our staff appreciates a tip for exceeding your expectations. This is done easily without any awkwardness at WT. Because our guides move to another resort job after guiding, you will have an opportunity to tip at our "quest questionaire" location. You wil find a questionaire, paper, pen, envelopes and a drop safe for your convenience. We want to continually improve and Joe and Joanne read every guest comment. As a general rule, most of our guests tip about 15%, the same as a server or bartender. Some tip more considering the guide is important to providing as safe and fun filled experience as possible. | |
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| | Printable Text  | RESERVATIONS
Reservations are required and can be made by calling WT at 1-888-723-8669 with VISA/Mastercard or by mail with certified cheque or money order. A 50% deposit is required to confirm your reservation with the balance due 30 days in advance of arrival (WT will automatically debit your credit card). Reservations within 30 days of your trip require full payment with the reservation. Full refunds are issued only if cancellation notice is received more than 30 days prior to the trip date (60 days for Keeners). No refunds or alternate dates will be issued within 30 days of trip date without cancellation insurance. Payments can be made online by CLICKING HERE
GROUP RATES, DISCOUNTS and COUPONS
You raft free when bringing a group of 12 e.g. a group of 12 has 11 paid spots and 1 free, a group of 24 would have 22 paid spots and 2 free and so on for larger groups. One free in 12 applies to packages or day trips. Organizers of 12 or more are automatically enrolled in our prestigious #1CLUB. Call for our group organizer PLANNER PAK. Loaner videos highlighting everything WT has to offer are also available by request or by clicking here.
All coupons must be identified at time of booking in order to be eligible for the discount. The coupon will also need to be mailed to Wilderness Tours or provided at check in for the discount to be applied to the account.
WAIVER & RELEASE FORM
Available in Acrobat pdf format. Printable on legal size paper. Click here.
PLEASE HAVE EVERYONE IN YOUR PARTY GO TO OUR WEBSITE AND COMPLETE THE ONLINE WAIVER. THANK YOU.
CANCELLATIONS & INSURANCE
Full refunds are issued only if cancellation notice is received more than 30 days prior to trip date. No refunds or alternate dates are issued within 30 days of trip date without cancellation insurance which must be purchased when reserving and is redeemable only in the event of illness, accident or bereavement.
SAFETY AND LIABILITY
While no experience is necessary, we insist you be in good health and possess average swimming ability. Minimum age is 13 years and minimum weight is 41 kg (90 lbs) for High Adventure rafting. Minimum age is 7 years and minimum weight is 23 kg (50 lbs) for Gentle Family rafting. Although we spare no effort to ensure a safe experience, we can assume no responsibility for your safety or loss of personal equipment. In the activities we provide, an element of risk is inherent and beyond human control. A signed liability release is required of all participants and a parent/guardian release for minors (under 18). A copy of our release may be obtained in advance. See above WAIVER & RELEASE FORM.
INCLUDED IN YOUR TRIP
All river trips are 4-6 hours long and include paddle, life jacket, helmet and guide service. Packages include meals, campsite (or accommodations if renting) and facility use. Facility use is included for daytrippers only on trip day.
HOW TO DRESS FOR YOUR TRIP
We paddle rain or shine and never cancel due to weather. We STRONGLY recommend low cut running shoes, shorts or bathing suit, WOOL sweater and NYLON windbreaker. COTTON MAKES YOU COOL AND IS NOT ADVISABLE. Wetsuits are complimentary in May and September. In the summer we recommend you rent (on site) a full or half suit depending on the weather. Eyeglasses must be secured.
WHAT TO BRING OVERNIGHTING
If you’re camping, bring tent, sleeping bag, foam pad, pillow, flashlight, folding camp chairs and towel. Our rental accommodations include all bedding and towels. Everyone should bring flashlight, wind up alarm and warm clothing for evenings. As Wilderness Tours is strictly an adult venue on weekends, we recommend a minimum age of 19 for Friday, Saturday and Holiday evenings.
SECURITY DEPOSIT
Accommodation, wetsuit and kayak school equipment rental require credit card imprint security deposit. We accept Visa, Mastercard and American Express.
KAYAK SCHOOL
Your course includes meals, facility use and camping (if you’re not renting accommodation). We strongly recommend KS students rent accommodation to ensure a good night’s sleep for this intense and demanding program. Accommodation rates are discounted for KS students, mid-week.
LATE ARRIVALS
Reception is open until 9pm daily and later on Thursday & Friday evenings. Late arrivals renting accommodation will be escorted to their unit by security. Late arriving campers will camp near the entrance in our late arrival area and move to their assigned site in the morning.
MEALS
Day Trips include either lunch on the river or after the trip depending on start time. Packages include all appropriate meals from a set menu with a large salad bar. There is a vegetarian alternative at every meal even on the river and special meals to accomodate allergies are available if prebooked as part of the reservation. Our dining facility is licensed serving a good selection of beer, wine and spirits. Kids meals are available on family packages. Location of meals is at the discretion of Wilderness Tours.
ALCOHOL
Drinking is not permitted before or during your trip. Anyone who is drinking or appears to be even slightly intoxicated before the trip will be denied participation. Refunds or alternate dates will not be given. Our restaurant is licensed; alternatively guests are permitted to bring along alcoholic beverages for personal enjoyment at their campsites or cabins. Public intoxication is not permitted and those who appear intoxicated must remain in their cabin or tent. Drinking is prohibited after 1 am for those rafting the next day. For your safety, glass bottles are not permitted.
*PHOTO/VIDEO SERVICE
Souvenir photos & videos are available for most trips.
WE SELL
Trip photos and videos, sundries, snacks, paddling gear, First Aid supplies, batteries, caps, T shirts, sweatshirts, windbreakers, sandals, shorts, eyeglass holders, souvenirs, sunscreen, ice & waterproof cameras.
PETS
Sorry, pets are not permitted.
QUIET CAMPING
Quiet camping in a secluded semi wooded location is available on request for those seeking a more restful end to their day. Please indicate when reserving.
Cedar cabins available in this area. | |
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